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Returns and exchanges

WHAT IS THE RETURN POLICY IF I CHANGED MY MIND?

We accept exchanges and refunds on all our pieces!
You initiate a return within 14 days of receiving the item. You can do that at our return page.
We only ask that the following requirements are met:
- The item/s must be in original condition, with all tags remaining in place
- Item/s must not have been worn, washed or altered in any way

ARE RETURNS FREE?

No. The shipping cost incurred for returning item/s for an exchange or refund are not covered or reimbursed by us

HOW DO I ORGANISE A RETURN?

Requesting a return is really easy!

If you are still in your 14-day return period, just go to our return page and follow the instructions.

(Please note that we are unable to refund return postage costs)

We can not be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details

If you want to return a damaged item, please email us at support@pxurbanwear.com so we can urgently review the matter for you!

WHERE DO I SEND MY RETURN TO?

We have a warehouse based in Lithuania. A return address will be provided once you initiate a return

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible 

If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days 

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days upon receiving the returned item

WHAT IF MY ORDER ARRIVES DAMAGED, OR IF THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at support@pxurbanwear.com so we can personally assist you and sort out your problem as quickly as possible

We offer a lifetime support from manufacturing defects. If you think the item is not performing the way it should, please do not hesitate and contact us at support@pxurbanwear.com with your order number. If it is not a fault of natural wear and tear, then we will repair/exchange the item at our expense.

 


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